Submit Complaints 24 Hours a Day
A representative will contact you within 1 business day to address your complaint.
Live Agents - 9:00 a.m. – 5:00 p.m. (M-F)
Closed for Holidays: 1/15, 2/19, 5/27, 6/19, 7/4 - 7/5, 9/2, 10/14,
11/5, 11/11, 11/28-11/29, 12/25-12/31
Leave a Voicemail 24 Hours a Day
Live call center agents are able to speak English and Spanish with the ability to take calls in all languages using the Language Line.
Ombudsperson
NYCHA is under a court order to effectively remediate mold and excessive moisture in a timely fashion. The Court has appointed César de Castro as the Ombudsperson to consider complaints from Residents if NYCHA fails to comply with that order. Mr. de Castro will address residents’ complaints about leak, mold and excess moisture repair orders. Mr. de Castro and the OCC, which works under Mr. de Castro’s direction, are completely independent of NYCHA.
Mr. de Castro is an experienced litigator whose practice focuses on criminal defense, corporate investigations, commercial litigation, and appellate litigation. Mr. de Castro is a former judicial law clerk and prosecutor who has been practicing law for nearly twenty years. He has also served as an adjunct law professor of legal writing and is currently an adjunct professor of criminal law.