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The OCC receives complaints by Residents who have contacted their property manager about repair issues but still have concerns regarding mold, leaks and any associated repairs that have not been completed properly or on time.
NYCHA is under a court order to effectively remediate mold and excessive moisture in a timely fashion. The Court has appointed César de Castro as the Ombudsperson to consider complaints from Residents if NYCHA fails to comply with that order. Mr. de Castro will address residents’ complaints about leak, mold and excess moisture repair orders. Mr. de Castro and the OCC, which works under Mr. de Castro’s direction, are completely independent of NYCHA.
Mr. de Castro is an experienced litigator whose practice focuses on criminal defense, corporate investigations, commercial litigation, and appellate litigation. Mr. de Castro is a former judicial law clerk and prosecutor who has been practicing law for nearly twenty years. He has also served as an adjunct law professor of legal writing and is currently an adjunct professor of criminal law.
On April 17, 2014, Judge William H. Pauley of the United States District Court for the Southern District of New York approved a consent decree obligating NYCHA to abate mold and excessive moisture and their root causes in a timely and effective manner (the Consent Decree). In July 2018, the court approved the Revised Consent Decree, which among other things, included the appointment of an independent Ombudsperson - Link
As of September 20, 2019, the Court appointed César de Castro as the Ombudsperson. Mr. de Castro has been approved to serve in this role to address residents’ complaints about leak, mold and excessive moisture repair orders - Link
Information and documents associated with Baez v. NYCHA - Link
The OCC offers virtual inspections to NYCHA residents to assess the severity of mold or leak complaint being raised. Please click the following link for an example inspection - Link
To Open a new work order ticket, contract NYCHA's customer contact center (CCC) by calling 718-707-7771 - Link
To look up information and the status of a work order ticket - Link
Mold Busters is NYCHA’s program to effectively and efficiently remediate mold. It is a vital part of NYCHA’s commitment to providing residents with the healthy and safe homes they deserve. To report mold or a leak in your apartment and initiate the Mold Busters process, call the Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app - Link
For more information regarding NYCHA’s Reasonable Accommodation Application, please visit the link provided. Applications should be submitted to your local Property Management Office - Link
For more information regarding the OCC's complaint process refer to this brief discussion from the Ombudsperson - Link
Find a copy of the OCC Flyer - Link
For more information regarding RAD, click the link for a 5-minute video to learn more about the program - Link
Review website and Development Listing - Link
Find a copy of the OCC Flyer for your management office - Link
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